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ImmunisationsBreastfeedingBack-to-school wellness
Support

Someone who knows the product answers.

A 45-minute hold during a billing failure is not an inconvenience. It is a threat to payroll.

Call our team
In-house support
100% in-houseNO OUTSOURCED TIER
Who picks up
Answered by people who work on the product100%
Outsourced first-line tiersnone
You get a named contact through onboarding, and keep them afterwards.

Buyers are advised to ask two questions of any vendor: what the average wait for a live agent is, and whether support is in-house. Support quality is widely noted to degrade after a vendor is acquired.

Response times
1 hr, blockingIN THE CONTRACT
One hour of a clinic day
answered within the hourclinic day
Blocking check-in or billingwithin 1 hr
Outages, out of hoursescalation path
The targets are in the contract, not the brochure.

Anything that stops a patient being checked in, or a claim going out, is treated as blocking. Everything else queues behind it, and an out-of-hours path covers outages.

Onboarding
0 migrationsNO CUTOVER WEEKEND
What go-live costs you
Implementation, larger systems8\u201312 weeks
Staff proficiency benchmark, small-practice platforms7\u201310 days
Registration, learned by your staffa morning
Registration switches on first. Everything else is enabled when you choose.

Because nothing migrates, there is no cutover weekend and no window where two systems disagree about the same patient. Hylexa hands the finished record to whatever you already chart in.

Comparison figures are published industry benchmarks, not Hylexa results. The bottom bar is drawn larger than true scale so that it is visible at all.

Thread shown for illustration. Replies come from the people who build the part you are asking about.

Security & compliance

What your IT reviewer will ask.

Business associate agreementSigned before any patient data is sent
EncryptionIn transit and at rest, with customer-managed keys
Access controlRole-based, enforced server-side, SSO through your identity provider
AuditEvery record access logged and reportable, patient-visible
AIOne model, one use: rewriting a note section from facts you recorded. Runs in our cloud account under contract, never trained on your data, no autonomous output, no ambient recording, and disableable per practice
Coded dataCoded to RxNorm, SNOMED CT and LOINC, so your data leaves in a form another system can read
Signed documentsEvery consent retains its completion certificate: signer, role, timestamps and audit trail
CertificationPrescribing module pursuing ONC Health IT certification
LeavingCancel in-app or by email, no retention call. Your data exports in a standard format, and patient records stay with the patients they belong to
If your practice invited you, this is the same app.

Your record, your history, your appointments, and you choose which clinicians can see it. You'll need the invitation your practice sent you.

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Privacy
Care Mode · August · Prevention & Families — the palette, illustration and featured content on this page change with the month.
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